Redundancy

Experience and history show that any computer system, regardless of the efforts spent in prevention, will eventually crash. Regularly the media reports on multi-billion dollar companies whose services went off-line for hours or sometimes days due to server crashes.

 

Douglas Telecom's FlexyTrack server platform offers a state-of-the-art, entirely automated system of redundancy that works in real-time. The system enables servers to restore themselves automatically and reduces downtime after a crash to mere seconds.

 

As an analogy, in airplanes, reliability is of critical importance — the plane’s commands often have a second or third redundant component ready on standby should a critical primary component fail. With a business system, if a server crash occurs in the middle of a workday, it is a great inconvenience (and economic loss) to wait for operations to be restored. If a business relies heavily on online shopping carts, or a CRM, ERP, or other critical services for management, an hour of downtime can seem like an eternity. In business, as in aeronautics, designing redundancy into the system is paramount.

“Crisis Averted”

FlexyTrack servers are designed to detect a failure or loss of connectivity and switch the workload to a secondary active server automatically. After the switch occurs, the primary server (which experienced the problem) restores its data, checks for integrity and then assumes a new role as the secondary active server (see chart below). By contrast, in competitors’ VoIP systems the consumer must bear the time and cost of a technician to actively restore the system after a crash.

FlexyTrack is designed to limit any interruption, such as a system crash, power outage, or network damage, to under one minute, with minimal work-flow interruptions and zero, or extremely minimal, data loss.

How does this system work?An Example of Redundancy in Action

The Day Begins

After arriving at work you begin your day by reviewing current, real-time sales reports and pending orders. As you utilize FlexyTrack, your computer is communicating with a FlexyTrack Server Cluster in a secure, off-site location.

Static Vs. Real-Time

Other companies provide some forms of redundancy for static databases or web servers by adding extra layers of hardwares and switches.

FlexyTrack is the only system to provide unparalleled redundancy for complex, dynamic applications and real-time databases. These dynamic services include VoIP call processing servers, real-time CRM/ERP databases, or any other real-time database driven application.

FlexyTrack insures immediate backup in case of a server malfunction. Within seconds, even while generating reports, creating documents, and processing hundreds of simultaneous telephone calls, a secondary FlexyTrack server picks up the action right where it left off.