Available Features with our Business VoIP and Hosted PBX Services

Auto-attendant

An auto-attendant with suitable greetings gives your business or organization a more polished image and aids in the processing and routing of your incoming calls. A professional greeting, which may change based on time of day, day of week or calendar date, welcomes callers when they dial their number, and gives them the numerical options that they need to reach the proper person or department... [read more].

Call Ring Groups

Our call ring groups are a little more advanced than the standard trunk-hunting feature. Call Groups, also known as multi-line ringing, can be set up with customized ringing tables... [read more].

Voicemail via Email

With this feature enabled notifications of new voicemails are sent to your email address, enabling you to keep tabs on your voicemails even when away from your phone. Listening to the voicemail is as simple as clicking on a link in the notification email.

Adaptive Capacity

"Adaptive Capacity" is a term adopted from eco- and social science. In those fields, it refers to the ability of an organism or system to adapt to a changing environment. With our service, adaptive capacity refers to the ability of the telephone system to flexibly adapt to the call activity on your account... [read more].

Follow Me / Find Me

Follow me, also known as "find me," is a special ringing arrangement for incoming calls intended for specific person. When his/her direct number or extension is dialed, the call rings on a group of specific numbers, either simultaneously or in a certain pre-determined order. If not answered after a certain period of time, the call may be sent to voicemail. See also Call Ring Groups.

Numerical Caller ID

Caller ID displays the number of the incoming call on your handset, telephone, or external Caller ID box

3-Way Calling

Three-way calling allows you to add a third party to a telephone call.

Call Forwarding

This feature allows you to forward calls received on your telephone number to a different number.

Call Forwarding Extensions

Permanent extension that allows you to transfer calls to an outside number such as a cell or landline...[read more].

Call Hold

Call Transfer

Incoming Call Holding Queue with Music On-Hold

Incoming call holding queues aid you in handling overflow calls, when you receive more calls than personnel are available to answer at one time. With a call holding queue enabled on your account, excess callers may wait to speak to a live person, rather than leave a voicemail message or try and call back later. Call holding queues may be customized with your own on-hold music and messages...[read more].

Extensions

You can have an unlimited number of extensions enabled on your hosted PBX. Numerical extensions can lead to individual phones, departments, call ring groups, recorded messages and even to outside numbers. Multiple offices may be connected on the same account and inter-office calling would be as simple as dialling an extension.

Conference Room

A conference room joins multiple parties into one big conference call. Conferences rooms may be reached by dialing a specific telephone number or extension. A special access code may be required before parties can enter the conference room.

Multi-Layered Voicemail Menus

You can build a voicemail system with multiple options, recorded messages and layers, giving callers the option to hear your hours of operation, mailing address, driving directions and much more information, even if no one is in the office to take their call.

Internal/Personal Call Holding Queues

Internal call holding queues are very similar to incoming hold queues, except that callers are placed in this queue internally, to wait for a specific person or group of people... [read more].

Web-based Call Management Interface

Interactive Conference Switch

This is a web-based tool for adding people to or removing them from a conference call.

Virtual Fax Management

Bypass the hassle of dealing with a fax machine (and its associated ink, toner and paper jam problems) and receive your faxes electronically, via email... [read more]

Incoming-Only Local Telephone Numbers from Other Localities

With our service you can acquire and receive calls on local numbers in different areas of the country, allowing you to better serve your customers with access numbers that are local to their area.

Toll Free Numbers

3¢ / min for most of the United States.