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The main purpose of incoming call holding queues is to handle overflow calls, making sure that you never lose a call to a busy signal. A secondary benefit is presenting a professional call handling system to your customers with an auto-attendant and on-hold music to enhance the call experience until your personnel take the call. Multiple call queues may be set up and customized for your business or organizational needs, allowing your callers to wait on hold for specific departments or services (such as sales, customer service, technical support or other selections of your choice). Each call queue may be customized with your own recorded greetings and on hold music. Additionally, your own message(s) may be interspersed into the on hold music at set or varied intervals, so that you can relay important information to your callers on hold or simply thank them for waiting. Using call queues adds a large element of flexibility to your telephone pbx service. Any number of incoming callers may wait on hold in your call queues, even if the number of callers exceeds the total number of telephone stations you have with Douglas Telecom, Inc. This is particularly an advantage for businesses who experience seasonal call traffic - they need no longer worry about judge the number of lines needed to handle peak call traffic against the cost of paying for unnecessary phone lines all year long. FlexyCatch is another unique feature of our incoming call holding queues. FlexyCatch™ monitors the calls from the holding queues as they are answered to ensure successful connections.FlexyCatch is specifically designed for situations in which personnel answer a call but are disconnected in a suspect fashion. The telephone's receiver may slip causing an accidental disconnect, or a problem employee might be dodging incoming calls by answering and then immediately hanging up. When this occurs, FlexyCatch™ detects the drop, retains the call and returns it the top of the call holding queue, to be answered by the next available individual. Customization and Advanced Features The call holding queues of our hosted PBX may be enhanced with a number of advanced features and customized to meet your needs. These advanced features may include a hold time estimater to alert callers on hold how long they can expect to wait for the call to be answered or the ability for callers to leave a message and call back number should they not be able to wait on hold any longer. If you have any special call processing needs, please contact us to discuss your options. |
