Digital VoIP PBX

VoIP Phones and VoIP Equipment

We currently offer service in over 2600 telephone markets across the US, reaching over 217 million of the US population.

Standard features included with all DTI local and toll-free number services:
 ~ Voicemail
 ~ Call Forwarding
 ~ Call Waiting
 ~ Call Hold
 ~ Call Rejection
 ~ Incoming Caller ID
 ~ 3-Way Conference
 ~ Real-Time Number Management

How does Douglas Telecom's VoIP system work?

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We have developed an inexpensive alternative to the traditional analog PBX system. Our virtual PBX uses fully functional telephone sets to provide you with truly digital communications, both inter-office and intra-office. The PBX telephone sets that we use are programmed to work with our digital VoIP telephone service, and can be configured to allow up to four separate lines for each telephone set. Additionally, indicator lights will allow employees to see whether up to seven other employees are on the phone or not.

The beauty of having a virtual PBX telephone system is that you are not hindered or limited by geographic location. You can configure your PBX to include just one physical office or you can have multiple offices connected as part of one PBX, making call conferencing, call monitoring and transferring calls from one office to the other a snap. This same system can also allow you or your employees the flexibility of telecommuting, while still having the same communications and phone accessibility as if you or they were still physically in the office.

The installation and operation costs for our virtual PBX are quite reasonable when compared to the thousands of dollars that most businesses pay for traditional analog PBXs, the customized cabling required to support the system and the actual telephone sets themselves. With our PBX system and PBX telephones there is no need for additional cabling, since they will use the cabling that you already have in place for your computers’ Internet access. The VoIP business phones cost only $100.00 each, so your installation costs for a standard PBX system from Douglas Telecom would be the cost of the telephones, plus shipping and handling.

There are many configurations that you can choose for your virtual PBX. The simplest configuration would be to sign up for a few telephone numbers, which automatically come with voicemail, and route each telephone number individually to a specific VoIP telephone, or configure call-hunting features. Each fully-functional telephone number with voicemail costs $15.00 per month.

If you only need a small number of actual telephone numbers, but a larger number of incoming/outgoing phone lines, you can order your telephone numbers, voicemail lines, and incoming/outgoing call lines separately. Telephone numbers cost $15.00 per month for local or $5.00 per month for toll free numbers. Incoming/outgoing telephone lines cost $15.00 each for the first line configured to a VoIP telephone, but only $5.00 each per second, third or fourth line routed to the same VoIP telephone per month. Each voicemail channel costs $15.00 per month.

Additional PBX functionality can be added to any configuration, provided via a web-based interface. Our FlexyTrack CRM module could also be added to either of these options for additional functionality and productivity tools. If you require special configurations for either multi-layered voicemail, customized call routing or calling group settings, please let us know and we would be happy to provide you with a customized quote for your desired configuration.

Small Business PBX Scenario

In a typical small business or small office / workgroup set up, you may have five employees who use the telephone as a regular part of their work day. With a traditional telephone system, you would typically have five telephone lines, one for each employee, and any overload calls would receive a busy signal and be lost. We find that with most businesses, there are certain seasons or months when they have a higher volume of telephone traffic than at others, which necessitate the addition of more telephone lines. With a traditional PBX, there are expenses associated with every time you add or remove a line, due to the extra cabling and other related tasks. This always begs the questions as to whether the lines should be added in the first place, and, if they are added, if they should be kept permanently or not. With our virtual PBX, you have the option of simply asking us to add one or two more lines to your account for a month, two months or however long you need it, without having to worry about additional cabling or installation expenses. With an additional line, your employees will have the option, during times of high telephone traffic, to put a call on hold in order to answer another incoming telephone call, and not lose the extra calls to a busy signal.

The configuration of your telephone lines could be changed from month to month, and it could be different from telephone set to telephone set. For example, you may have an experienced employee who can handle being assigned three telephone lines at once, however, you would probably only want to have one telephone line for a new employee still in training. The number of lines assigned to each employee can be adjusted as need, from one month to the next, as telephone traffic rises and falls, or as individual employees become more adept at handling multiple lines.

Sample Set-Up and Cost Analysis

As mentioned above, each telephone set can be configured for up to four lines. The first line configured for a telephone set costs $15.00 per month, while each additional line on the same telephone set will cost only $5.00 per month. Dedicated voicemail lines and dedicated fax lines cost $15.00 per month each, while secondary fax receiving channels from our electronic fax service adds only $5.00 per month per channel.

If you have...

Your one-time equipment cost would be...

Your monthly PBX service costs would be...*

Five employees, who need four lines each $500.00 for five 4-line business VoIP telephones $150.00 for a total of (20) lines
Five employees, who need four lines each, plus one dedicated voicemail line and one dedicated fax line $600.00 for five 4-line business VoIP telephones and one VoIP router $180.00 for a total of (20) lines plus (1) fax line and (1) voicemail line
Five employees, who need four lines each, plus one dedicated voicemail line, one dedicated fax line plus two electronic fax channels $600.00 for five 4-line business VoIP telephones and one VoIP router $190.00 for a total of (20) lines plus (1) fax line, (2) electronic fax channels and (1) voicemail line

*not including cost of telephone numbers or long distance usage charges

For more information on PBX features, costs and configurations, please do not hesitate to contact us.

Assert your right to choose and activate your first set of VoIP lines

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